|[September 13, 2017]
Community Transit Selects Astute Solutions to Enhance Their Customer Relationship Management
Astute Solutions today announced their selection by Community Transit,
leading transportation provider for the Puget Sound region of
Washington, to implement its CRM software, ePowerCenterTM.
Community Transit will use Astute's software to modernize customer
communication and prepare for organizational growth.
The Puget Sound Regional Council predicts that by 2040, population in
the county will grow by 240,000 people while employment will increase by
130,000 jobs. Community Transit, in an effort to be proactive for the
region's growth, is upgrading its CRM technology to Astute's
ePowerCenter to replace the current in-house system.
"We are excited to partner with Astute to implement a new CRM system to
streamline our workflows," said Molly Marsicek, Director of Customer
Experience at Community Transit. "ePowerCenter will also allow us to
better understand the customer journey. We chose Astute's software
because it is highly configurable, able to integrate with our telephony
system, nd offers robust built-in reporting tools to help us identify
ways to improve our processes, so that we can better serve our customers
and the community."
The system includes new tracking and reporting capabilities to unify
disparate systems and provide better visibility for Community Transit
and their extensive network of partners. The addition of automated
tools, such as the capability to auto-generate emails, letters, and
enclosures to respond to customers, will improve the efficiency of
customer service agents. With ePowerCenter, Community Transit will also
be able to more closely track fulfillment and compensation, allowing
them to detect and combat goodwill abuse.
"We're happy to be selected by Community Transit to assist in their
mission to serve the community," said Ray Carey, Chief Operating Officer
at Astute Solutions. "The region is growing and we are excited to have a
role in helping Community Transit serve their travelers now and into the
Community Transit (CommunityTransit.org) is
responsible for providing bus and paratransit service, vanpool and
alternative commute options in Snohomish County, Washington. The agency
is building a network of Swiftbus rapid transit lines with Swift Blue
Line along Highway 99 and the Swift Green Line between Canyon
Park/Bothell and Boeing (News - Alert)/Paine Field coming in 2019.
Astute Solutions (AstuteSolutions.com)
builds intelligent software solutions for the world's best brands,
enhancing engagement with their customer communities by contextually
blending human and artificial intelligence. Astute's technology enables
companies to provide more efficient customer service, protect their
brands, and increase customer loyalty.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170913006371/en/
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